All Estimated delivery time frames shown may vary and do not include weekends, holidays, or unforeseen shipping delays. Please allow 1-2 days for your order to be processed, packed, and shipped.
Additional tracking within the destination country may be available from the local post or final mile delivery carrier. This information is not provided by Vitacost.com and can be found on the FedEx Connect tracking page for your order, if available.
Your order may be subject to additional taxes, customs fees and import duties at the time of delivery. These charges are separate from your shipping cost and you will be billed directly by your local customs office.
Address Notice: Effective October 1, 2024 shipments to Saudi Arabia will now require the entry of the 8 digit (4 letter & 4 number combination) Short Address for the delivery location along with the entry of your full delivery address. To ensure successful delivery, you are now required to enter your applicable Short Address combination of 4 letter and 4 numbers as seen in example below for recipient during checkout in the field created named Short Address. Orders will not be processed without this information and if Short Address provided is not accurate may results in customs rejection and return.
Please visit our International Shipping page for information on:
Items sold at Vitacost.com are intended for personal use. Please confirm with your local customs office that the items you intend to order are allowed for import and whether any additional licenses or permits are required. While we do our best to prevent products from shipping to countries where specific products or ingredients are prohibited, regulations change constantly and we cannot guarantee that our restriction information is always up to date. For specific information on item restrictions, import regulations, and taxes, duties or other customs fees, please visit your country’s customs authority website.
Ingredient Restrictions:
The following substances are not allowed to be imported into Saudi Arabia: Nutmeg, poppy seeds, any products containing alcohol, pork products
Order Limits:
Due to import restrictions, orders shipped to Saudi Arabia have a maximum quantity limit of 3 of each item per order.
Duties & Taxes:
Due to government regulations, shipments arriving in Saudi Arabia are imposed with a 15% VAT (Value Added Tax). Please visit your country’s customs authority website for more information on VAT collection.
Vitacost.com cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, including taxes, duties or other customs fees, or any related product seizure or delivery delays. Any order containing restricted items that is seized, damaged or destroyed by customs due to import regulations may not be eligible for refund under our Customs Seizure policy. Vitacost.com also reserves the right to limit quantity or restrict items to any country for any reason without notice.
International Customer Service Hours
Monday-Friday: 8am - 5pm EST
Have a question? Email us: internationalreturn@vitacost.com
Please review our International Shipping policies and the Customs & Restrictions information above prior to ordering.